Grievance & Data Protection
We take complaints and data-protection requests seriously. If something has gone wrong, or you want to exercise your rights over your personal data, contact us using the details below.
Grievance Officer
Email: grievance@designlink.in
Operator: MSCON Design Private Limited (operator of the Design Link platform), Delhi, India.
How to raise it (use the right subject line)
To help us route and respond quickly, please start your email subject with the matching tag:
- "Design Link — Grievance" — a complaint about the Service or our conduct
- "Design Link — DPDP Request" — access, correction, or erasure of your personal data
- "Design Link — Consent Withdrawal" — withdraw a consent you previously gave
- "Design Link — Data Breach" — report a suspected security or privacy incident
Please include your account email and enough detail for us to locate the issue. Do not email passwords or OTPs.
Our response commitment (DPDP Act, 2023)
Acknowledgement within 24–48 hours of receiving your message.
Resolution within 30 days for grievances and verified data-principal requests, in line with the Digital Personal Data Protection Act, 2023.
Security incidents are prioritised and acted on as fast as practicable.
Escalation
If you are not satisfied with our response, you may escalate to the Data Protection Board of India once it is operational, as provided under the DPDP Act, 2023.
Design Link™ is a product of MSCON Design Private Limited. See also our Privacy Policy and Cookie Policy.